Adoptees, birth parents and other relatives in search of their biological kin are complaining against GivenRight Research Inc, a genealogy company that promises to reunite long-lost family members.
BBB serving Alaska, Oregon, and Western Washington has processed 14 complaints on the company in the last 12 months. Due to the seriousness of the complaints, and the 9 unanswered or unresolved complaints, GivenRight Research Inc has a BBB Rating of "F."
The company's motto is "No Find, No Fee." However, complainants assert that when they entered into a contract and paid the company a fee to find an estranged relative, the results were not sent to them or the information received was inconclusive. On www.givenright.com, the company's disclaimer states "we have no-find no-fee available by contract only, otherwise your fees are set forth whether we find your party or not." The disclaimer also states "there are NO REFUNDS unless we feel that to do so [sic]."
According to Washington state licensing records, GivenRight Research Inc is registered to Jennifer K. Robinson. Although the company appears to be located in Federal Way, their Web site states that they specialize in Texas adoption searches; yet complaints received by BBB stem from across the Unites States.
To file a complaint with your BBB, against GivenRight Research Inc or another genealogist, visit www.bbb.org.
About your BBB serving Alaska, Oregon and Western Washington:
Your Better Business Bureau is a not-for-profit organization funded by Better Business Bureau Accredited Businesses. The BBB's mission is to be the leader in advancing marketplace trust. For more information about the services and products provided by your BBB, call 206-431-2222 or 253-830-2924 in Washington, 503-212-3022 in Oregon, 907-562-0704 in Alaska, or visit our Web site at www.bbb.org.